| 000 | 00452nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180112s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780070700994 | ||
| 082 | _a658.8 | ||
| 100 | _aZEITHMAL VALARIE A;BITNER MARRY JO;GREMLER DWAYNE D;PANDIT AJAY | ||
| 245 | 0 |
_aSERVICE MARKETING _bINTEGRATING CUSTOMER FOCUS ACROSS THE FIRM |
|
| 250 | _a5TH | ||
| 260 |
_aNEW DELHI _bT.M.H PUBLISHER-1 _c2011 |
||
| 300 | _a763 | ||
| 650 | _a"Marketing Management,Services," | ||
| 942 | _cGEN_BK | ||
| 999 |
_c6695 _d6695 |
||