000 00404nam a2200145Ia 4500
008 180112s9999||||xx |||||||||||||| ||und||
020 _a978-8177223767
082 _a658.8
100 _aCLOW KENNETH E;KURTZ DAVID L
245 0 _aSERVICES MARKETING
_b"OPERATION,MANAGEMENT AND STRATEGY"
250 _a2ND
260 _aNEW DELHI
_bBIZTANTRA
_c2009
300 _a460
650 _a"Marketing Management,Services,"
942 _cGEN_BK
999 _c6117
_d6117