NAYAR VINEET <br/><br/>
EMPLOYEES FIRST COSTOMERS SECOND TURNING CONVENTIONAL MANAGEMENT UPSIDE DOWN 

 -  Harvard Business School Publishing  2001 
 - 198 
<br/><br/><label>ISBN: </label>9781422139066 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human Resource Management-Organizational Behaviour
<br/><br/><label>Dewey Class. No.: </label>658.3